ArtFloUs—Bringing Nature’s Beauty to Every Corner of Your Life.

Frequently Asked Questions (FAQs)

Orders & Processing

How long does it take to process my order?

All orders are processed within 1–2 business days (Monday–Saturday, excluding holidays). Orders placed after 3:00 PM CST are processed the next business day.

Can I change or cancel my order after placing it?

We can modify or cancel your order within 12 hours of purchase. Please contact us as soon as possible at support@artflous.com with your order number.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also track it anytime on our Order Tracking page.

Shipping & Delivery

How long does shipping take?

  • Standard Shipping: 4–7 business days

  • Express Shipping: 1–3 business days

My package says “delivered,” but I haven’t received it. What should I do?

Please double-check your mailbox, front porch, or with neighbors. If you still can’t locate it, contact the carrier directly and then email us at support@artflous.com for further assistance.

Products & Materials

Are your artificial flowers UV resistant or outdoor-safe?

Yes! Many of our products are UV-resistant and suitable for outdoor use. Product pages will specify whether each item is designed for outdoor or indoor display.

Can I customize flower arrangements?

Currently, we offer pre-designed collections, but we’re working on adding customization options in the near future. Stay tuned!

Do the flowers look realistic?

Absolutely — our flowers are made from premium silk and eco-friendly plastic materials, crafted to look and feel like real blooms with vibrant, long-lasting colors.

Payments & Security

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club & PayPal. All transactions are processed securely.

Is my payment information safe?

Yes. Our checkout process is SSL-encrypted and fully PCI-DSS compliant, ensuring your data remains private and secure.

Returns & Refunds

What is your return policy?

We offer 30-day returns for unused items in original packaging. Please review our Return & Refund Policy for full details.

How do I request a refund?

Simply email us at support@artflous.com with your order number and photos (if applicable). Refunds are processed within 5–7 business days after inspection.

Damaged or Missing Items

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll help arrange a replacement or claim with the carrier.

My order is missing an item. What now?

Occasionally, items may ship separately. Check your shipping confirmation email — if all items were shipped but one is missing, contact us immediately at support@artflous.com

Contact Us

Still have questions?
We’re always happy to help!
📧 support@artflous.store

🏠 Address: 2553 Lexington St, Apt C, Sacramento, CA 95815, USA

🕘 Service Hours: Monday–Saturday, 8:30 AM – 5:30 PM (EST)

We aim to respond to all inquiries within 12 hours on business days.

✨ ArtFloUs— Bringing Nature’s Beauty to Every Corner of Your Life.

📧 support@artflous.com
SMS Only: +1 (312) 434-9319
🏠 Address: 2553 Lexington St, Apt C, Sacramento, CA 95815, USA
🕘 Service Hours: Monday–Saturday, 8:30 AM – 5:30 PM (EST)
We aim to respond to all inquiries within 12 hours on business days.

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